Privacy Policy

Home - Privacy Policy

Privacy Policy

At Element3, we know you care about how we handle personal information.

Here is our Privacy Policy regarding how we manage information that is collected or provided to us.

Collection of Personal Information

We need to collect and use personal information in order to run our business. For example, we may use this information to:

  • manage customer relationships
  • manage Vendor and supplier relationships
  • place orders for goods and services
  • provide product information
  • manage equiries and feedback
  • provide customer support
  • publish promotions and events
  • promote the company, our products and our services
  • recruitment activities
  • and other business-related purposes from time to time

  • Types of Personal Information Collected

    We collect personal information about our customers, business contacts, suppliers, vendors, subscribers, job applicants, and others.

    Depending on the purpose, we may collect their names and contact details, and information about their:

  • use of and interest in our products and services
  • subscription preferences
  • registration for events
  • registration for promotions or marketing activities
  • job applications; and
  • other interactions and communications with us.

  • We collect information about how people use our digital resources, including websites, social media accounts, and other electronic communications. This includes if we engage with external, third party marketing or communication services/companies.

    Also, given the nature of our business, if people share any information with us, we may collect and use the metadata (such as file properties, image EXIF data and geolocation data) attached to that electronic file(s).  

    Marketing Activities

    From time to time, we send marketing communications to recipients if we have their consent, or if the law permits.

    We may use any personal information we have collected about a person to tailor those communications to reflect their needs as we understand them.

    If you feel that you no longer wish to receive information from us, we will always provide a simple method to opt-out of any marketing communications from Element3.

    Personal Information Disclosure

    We need to share some personal information we hold with other businesses to enable them to help us with services like placing orders, participating in business processes, logistics and similar normal business activities.

    Most businesses we deal with are located in Australia, however, we also often deal with international companies, and those businesses are based in the USA, Finland, Malaysia, Singapore and Vietnam.

    We only disclose what information is necessary for our respective companies to engage for purposeful business activities, and we ensure that their privacy policies are appropriate.

    Contact Us about Your Information

    If we hold information about you, you have rights to access that information and/or ask us to correct it if it’s wrong. All you need to do is contact us.

    Please also contact us if you have any concerns or complaints about how we’ve handled your information. We will investigate and respond in writing as quickly as possible. If you’re not satisfied after that, it’s your right under the privacy legislation to lodge a complaint with the Privacy Commissioner.

    Contact Details

    1300 032 015